Types¶
Activity Types¶
| Type | Description |
|---|---|
| Message | The activity contains an message node. |
| Event | The activity contains an event node. |
Channel Types¶
| Type | Source | Value | Description |
|---|---|---|---|
| Direct | General | 1 | Direct channel. |
| Bot | Business | 2 | Bot channel. |
| System | Business | 3 | System type. This type is mainly used for Webhooks. |
| Messenger | Customer | 101 | Facebook Messenger channel. |
| TwilioSMS | Customer | 102 | Twilio SMS channel. |
| Line | Customer | 103 | Line channel. |
| Telegram | Customer | 104 | Telegram channel. |
| Kik | Customer | 105 | Kik channel. |
| WebChat | Customer | 106 | WebChat channel. |
| Slack | Business | 1001 | Slack channel. |
Integration Types¶
| Type | Description |
|---|---|
| Customer | Integration type for Customers. |
| Agent | Integration type for Agents. |
| Bot | Integration type for Bots. |
| System | Integration type for Webhooks. |